Support
Worry-Free Guarantee:
We stand behind every product with pride. If you buy something and don’t love it, send it back and we’ll issue you a store credit to try something else.
Eligibility:
- First-time order of the product
- Product must be at least 1/2 full
- Return must be requested within 14 days of delivery
- Clearance items are excluded
General Refund Policy:
- 30-day return policy (item must be unopened, unused, with original packaging)
- Customer covers shipping for returns
- Refunds go back to original payment method once processed
Damages or Issues:
Email us immediately if your item arrives damaged or incorrect so we can make it right.
Contact: support@bigbearexotics.com
